Now Hiring - Account Specialist in Burlington, NC

Labcorp is seeking an Account Specialist to join our DNA Customer Service team in Burlington, NC. This position will work with Child Support & Government Offices, other agencies, hospitals, clinics, vendors and internal customers to ensure that all client requests and inquiries are addressed in a timely and accurate manner. The Account Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

Work Shift/Schedule: 1st shift Monday – Friday 9:00am – 6:00pm

Job Duties/Responsibilities

• Handle outgoing and incoming calls of various accounts and other professionals
• Respond to customer inquiries in a timely manner
• Maintain client relationships
• Serves as a liaison between Labcorp and the clients/patients that we serve
• Resolve routine customer requests with products or services via inbound, outbound calls, or the internet
• Speak with customers in a courteous, friendly and professional manner using protocol procedures
• Inquire, clarify and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Review forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support to assure HIPAA compliance
• Completes all follow-up work within established departmental timeframes
• Process requests and reports within the department’s specified guidelines
• Investigate and resolve problems within a short designated timeframe

Education/Qualifications/Skills

• Requires a High School Diploma or equivalent, but prefer an Associate's Degree with 2-3 years of Customer Service experience
• Previous experience in a Customer Service role required; preferably in a call center
• Prior experience in the healthcare industry preferable
• Proficient with Microsoft Office programs is required
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking and prioritization skills
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Ability to work in a fast-paced production environment and meet established turn-around times
• Exceptional attention to detail
• Possess great analytical and problem-solving skills

If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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